Our Customer’s requirements
Our Customer, a large industrial conglomerate, experienced a series of Internet outages. The Customer’s infrastructure was believed to be redundant, and, therefore, the Internet outages should not have been possible. They needed Luetschine to determine the root cause of the outages and to prevent future interruptions.
Luetschine built a lead-strategy team of subject-matter experts and established a communication plan that included a daily status report to the Customer’s senior leadership team. We worked to identify the root cause of the outages and to make recommendations to fix the issues. As a result of our review, we prepared a detailed audit report with a categorized and prioritized list of recommendations.
Project outcomes and benefits for our Customer
The Customer implemented our recommendations and the Internet egress facility has performed flawlessly ever since, resulting in no business-impacting Internet outages.